Refund and Cancellation Policy
Return of Products by you
We will accept the return of the
products, provided such return is for products that are damaged during transit,
defective, wrongly delivered, wrong product, incomplete package etc. subject to
the condition that we are informed about such discrepancies within 72 hours
from the date of receipt of the product and provided that the products are
returned in their original condition.
30 days replacement conditions
Simha’s Spices & Herbals offers
30 days replacement guarantee for all products sold on www.simhaspickles.com,
under certain conditions which are mentioned below. Customers will notify us of
any damage or defect within 72 hours from the date of receipt of delivery of
the products, in case customer fails to inform Simha’s Spices & Herbals
within the stipulated time frame, Simha’s Spices & Herbals reserves the
right to accept or reject such request at its discretion. Simha’s Spices &
Herbals will replace the defective product with a brand new product at no extra
cost.
Simha’s Spices & Herbals will try
to replace the specific product ordered. However, the company reserves the
right to offer an alternate product in case the product is out of
stock/production.
Changes and Cancellation
Any item additions, quantity changes
or specification changes made to accepted orders will be modified in the order
details. All sales are final, provided, however, item cancellations and
quantity reductions may be made before the order is shipped. We may, without
liability, cancel – or delay - any accepted order before shipment if our
credit department does not approve your credit or if there are other problems
with the payment mode selected by you.
Refund
If any orders are cancelled by you
after procurement, but before being shipped by Simha’s Spices & Herbals,
then Simha’s Spices & Herbals will issue a complete refund without holding
any of your money. Our payment processing partners may charge, solely at their
discretion.
In case of delivery failure, caused
by receiver's availability including, but not limited to, door closure,
wrong address, rejection of untampered consignment etc., money will be refunded
cutting off the shipping charges. Customers with fair history will be exempted
from this charge.
In case of approval of refund, then
refund process will be initiated within 2 business days. Normally the money
will be credited back to the account in 7-15 days. Payment method will be the
method in which the customer makes the payment to us - excluding collection
charges in case of payment was made by cheque.
Differences in Shipping Charges
If the destination area of an order
out of the service coverage area of our delivery partner, we will send by
IndiaPost as a Registered Parcel or Express Parcel. As we are unable to refund
partial amount of the transaction, the difference in the shipping charges
will be refunded the customer in the form of store credits, which doesn't have
any expiry date.